Terms & Conditions

CORE ELITE TRADING PTY LTD - Terms and Conditions (Australia)

INTRODUCTION

These terms and conditions govern your use of the CORE ELITE TRADING PTY LTD (ABN: 86 667 974 423) website and the purchase of clothing products from our online store. By accessing or using our website and purchasing products from us, you agree to be bound by these terms and conditions.

CHANGE OF MIND RETURNS

In accordance with Australian Consumer Law, we are not required to offer refunds for sizing, fit, change of mind, or returns. For instance, consumer guarantees do not apply if you received what you ordered but simply changed your mind, found it cheaper elsewhere, decided you no longer liked the item, or had no use for it.
However, if there is an issue with the product, you are entitled to request a replacement, store credit, or refund. If we have misrepresented the product or provided incorrect information, you may choose a replacement, store credit, or refund.

PURCHASES & PAYMENT

Customers must provide CE ACTIVE with complete and accurate details when making purchases. CE ACTIVE is not liable for any incorrect delivery addresses provided at the time of purchase or for returned goods. Any additional costs to correct the order will be the responsibility of the customer.

All prices are listed in AUD. CE ACTIVE is not responsible for any currency conversion rates charged by customers' banks.

Once CE ACTIVE receives payment, customers will receive an invoice confirming their order, which can be paid via Credit Card, PayPal, or Afterpay.

Payment or debiting of your credit/debit card will be processed once you agree to complete the transaction at checkout. CE ACTIVE uses the Shopify Payments Gateway for all online credit card transactions, which is PCI-DSS Certified. CE ACTIVE and third parties cannot view your credit card details.

We take credit card fraud seriously. If a transaction is flagged or suspected of fraud, we will verify the order by contacting you via the phone number or email provided. If we discover the use of unauthorized details, CE ACTIVE will report all transaction information to the Australian Federal Police and banking authorities.

PROMOTIONS & DISCOUNTS

Promotional sales may exclude selected styles and the purchase of Gift Cards. If a promotion includes specific styles, they will be marked down unless a discount code is required. In that case, the final price will only reflect after the correct discount code is applied at checkout. Only one discount code can be used per order. Discount codes must be entered at checkout and cannot be redeemed afterward. CE ACTIVE reserves the right to modify or end any promotion without prior notice.

ORDER PROCESSING

Orders are processed on business days (Monday to Friday), excluding public holidays in Perth, Western Australia.

Customers will receive tracking numbers once their orders are shipped. For shipping times and costs, please refer to our SHIPPING INFORMATION page.

CANCELLATION

After placing an order, you will receive an email receipt confirming the details of your purchase. This receipt does not constitute a binding contract.

Orders may be canceled at any time due to payment authorization failure, insufficient stock, suspicion of fraudulent activity, or any other reason deemed appropriate by CE ACTIVE. Additionally, CE ACTIVE reserves the right to decline or cancel any such orders.